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Notice: Liquid Item Are Prohibited To Ship To East Malaysia

Delivery & Shipping Information

Trace Your Parcel

Poslaju Parcel Tracking


Poslaju Tracking Link: Link

DHL


DHL Tracking Link: Link


Shipping FAQ

  • Shipping rate will charge based on the weight of parcel.

    • Country Rate (First KG) Estimate Delivery Time
    West Malaysia RM7.50 2~3 Working Days
    East Malaysia RM11.00 2~6 Working Days
    International Shipment Please message/email us for the quotation. [email protected]

  • Self collect at shop is available. Please collect at the below address:
      Toyzable, KS-1A, 2nd Floor, Sungei Wang Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
      Shop Operation Hour: 11am-8pm daily.

  • The parcel will send out within 1 to 2 working days once the payment has been confirmed.

  • Tracking number provided once ship out the parcel. Customer will receive their tracking number update through email and can view at My Orders menu.

  • All parcel generally will pack with one layer of bubble and fill in space with paper for figure/ box item, liquid and easy broken items. Items will not pack with protection example T-shirt, mousepad etc. Please understand that extra protection will increase size and weight of parcel and charge by courier company.

  • Purchase bubble if you really need double protection at this link.

  • Refuse perfectionist. Some box form item may have defect on box originally when we received the stock. No 100% guarantee perfect condition. We will try our best to pack in good form to prevent unhappy case.

  • We will not be held any responsible for any loss of items caused by courier service companies or incorrect/wrong address given by customers.

  • We are just responsible for the sale, not responsible for delivery issue as courier company is 3rd party beyond control of our company, any damage/broken/delay of the parcel please make a report to courier company.

  • We will not be held any responsible for any loss of items caused by courier service companies or incorrect/wrong address given by customers.

  • All delivery service will perform by Courier Company. Please trace your parcel according to the courier company link above.

  • Estimated arrival of the parcel for West Malaysia will be 2 to 3 working days if located in major town, additional 2 more working days for non-major town. For East Malaysia, it will take 2 to 6 working days.

  • If you didn’t receive your parcel on time, kindly facebook message us or contact the courier’s company directly.

  • Liquid item consider as dangerous goods and it's prohibited to ship from west to east Malaysia/ to oversea country.

  • Please contact toyzable for shipment quotation.

  • Handling charges of 10% will imposed on the total payable amount.

  • Custom duty fees imposed on the parcel are chargeable on receiver. There may be additional charges due to custom duty tax from your country custom department. Toyzable will not able to handle custom clearance process of your country. Please contact your respective custom department on the details of procedure.

  • Liquid item consider as dangerous goods and it's prohibited to ship to oversea country.

  • In the case respective custom department require to open parcel for inspection, Toyzable will not responsible on the missing and damaged of the item during the inspection.