How can I make payment in your website?
- We are using Ipay88 payment gateway as our payment partner, it do accept credit card/debit card, ewallet and FPX.
How long will you ship my order?
- All paid order will proceed within 36 hours.
- Cut off time 12pm daily.
- Order paid before 12pm will ship out on same day.
- Order paid after 12pm depends on total order of the days. Will ship out within 36 hours.
All items are ready stock?
- Yes all items are ready stock, unless for pre order item announce by manufacturer. Please refer to the pre order tag. No pre order tag means its ready stock.
Can you find me the item base on my special request?
- Sorry we don’t provide back order services.
How long will the parcel arrive on my address?
- Generally shipment lead time are 2 to 5 working days for all courier company. Sabah, Sarawak and Labuan will delay in shipment lead time due to COVID period less flight carry parcel from west Malaysia to east Malaysia.
Can you provide extra protection on my parcel?
- All parcel generally will pack with one layer of bubble and fill in space with paper for figure/ box item, liquid and easy broken items. Items will not pack with protection example T-shirt, mouspad etc. Please understand that extra protection will increase size and weight of parcel and charge by courier company. Purchase bubble if you really need double protection at this link - https://toyzable.com/shop/index.php?route=product/product&product_id=10450&search=bubble&description=true
Are all the gashapon/capsule toys come with the capsules?
- Yes, all capsule toys are original item and it do come with capsule. However, if you do not need the capsule do let us know in the remarks, it will reduce the total size of packaging and it also help our packaging process more neat.
I receive wrong item for my order, can I do refund?
- Kindly contact our customer service – [email protected].
I want to order liquid/paint item and ship to my address at East Malaysia.
- No courier company accept liquid shipment to East Malaysia, we are not able to ship your order.
I don’t want my order anymore, can I have it return and refund?
- Sorry, item sold is not returnable and refundable.